Refund Policy

A refund is only eligible within 14 days of purchase, and only if you have consumed a maximum of 1 audit credit from that purchase.

If both conditions are met, we refund the full amount paid for that billing period and your remaining credits are removed from the account.

Once you consume 2 or more report credits, the purchase becomes strictly non-refundable. This covers the API and computational execution costs associated with generating the audits, which are billed to us irreversibly at run time.

Purchases are also non-refundable after the 14 day window has passed, even if credits remain unused. In that case you can still cancel to prevent the next renewal.

A credit is counted as consumed the moment an audit execution begins, because prompts are dispatched to the AI engines at that point. Reports you view again later do not consume additional credits. Runs that fail entirely because of an AEOBird system fault are not counted against you and the credit is returned automatically.

Unused audit credits roll over for 1 month only and then expire. Expired credits are never refundable and cannot be reinstated.

You can cancel your plan at any time. Cancellation stops all future renewals and keeps access to your current balance until it expires under the rollover rule. Cancellation on its own is not a refund request.

Email support@aeobird.com from your account address with your purchase date and order reference. We review requests within 3 business days and confirm the outcome by email.

Lemon Squeezy acts as our official Merchant of Record, so any approved refund is issued back to your original payment method by Lemon Squeezy, including any applicable tax adjustment.

Please contact us before opening a dispute with your bank. Accounts with an open chargeback are suspended until it is resolved.